Why my product price displayed on store is not included VAT?

Solved
Charline1
Tourist
8 0 0

Hi,

 

I've been looking up this issue all over the internet and shopify, but it seems I am the only one has trouble with this product price displayed on store is not included VAT issue??

 

The thing is I set my product price in Shopify, for example, £30, and I checked the box of "Charge tax on this product".

 

Also, in Shopify's settings>taxes, 1) in the tax region section, United Kingdom is showing Collecting/Manage. 2) in the tax calculation section, I also checked "All Price Include Tax". And because my products will also sell to outside the UK, I also checked "Include or exclude tax based on your customer's country" and "Charge tax on shipping rate". 

 

So, in theory, when I finished those setting, I suppose will see, because I am in the UK, the product price on my store will be showing as £36, but it's not! It still shows the price as £30?!!! I cannot figure out why it's not included the VAT?

 

Because I have more than 100 products, I really don't want to manually add the VAT into all my product price, human error is terrible!  Besides, it really makes no sense as it supposes to be system automatically calculating and add the VAT into the product price I'd set, doesn't it?

 

Seriously need some expert's help here!!! Many thanks!

 
Charline

 

 

Accepted Solution (1)

Accepted Solutions
SolveMyProblem
Tourist
7 1 1

This is an accepted solution.

The price entered is the gross price, not the net.

 

Shopify do not have a NET price field. It's the final price.

 

If the TAX box is ticked it will show the TAX element in the checkout but not on the product pages. 

 

Many other carts will show the net and gross price which causes confusion.

 

You need to enter the price you want for the item - including the tax.

 

Darren

 

 

Solve My Problem - IT Solutions Made Easy // Website Maintenance // Bespoke Functionality Specialists // E-Commerce Migrations // https://SolveMyProblem.co.uk

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Replies 9 (9)
CelineG
Tourist
4 0 0

Hello. Have you made sure that you have put the UK VAT rate at 20% in Settings > Taxes?

CelineG_0-1638016334600.png

Hope this helps,

Celine

 

 

 

 

Charline1
Tourist
8 0 0

Hi @CelineG ,

 

I think I have. You can see the screen shots below:

 

1. Collecting VAT in the UK is checked Collecting VAT in the UK has checkedCollecting VAT in the UK has checked

 

 

2. The product price is set to be £25

The product pricing is set to be £25The product pricing is set to be £25

 

 

 

3. However, the same product on the store is still showing £25 despite in the system all set to collect VAT.

However, the same product price  is still showing as £25 on the store despite the system is all set to collect VAT...However, the same product price is still showing as £25 on the store despite the system is all set to collect VAT...

 

I really don't know why all the product prices in my store are showing without VAT included, despite it says Tax included...., it really makes no sense to me :S

 

Help needed!!!

 

Charline

CelineG
Tourist
4 0 0

Have you made sure that the little box in the product page under PRICING - "Charge tax on this product" - is ticked?

 

CelineG_0-1638032258007.png

 

Celine

 

Charline1
Tourist
8 0 0

Hi @CelineG 

 

Yes I have, please see the screenshot:

 

"Charge tax on this product" is checked too"Charge tax on this product" is checked too

 

Charline

Charline1
Tourist
8 0 0

To all Shopify Gurus,

 

I am still looking for solution on how to "actually" show my product price is included VAT!!!  

 

I am not show if it's a system bug or something, I have checked all the necessary tax settings in shopify as show in above screenshots, but for some reasons my product prices displayed on my the storefront are still the net price without VAT despite it says otherwise. It's been really frustration now as it since no one except me encounters this issue?!

 

I really appreciate some Shopify guru and shed some lights on this bizarre situation!!! Many thanks!

 

Charline

SolveMyProblem
Tourist
7 1 1

This is an accepted solution.

The price entered is the gross price, not the net.

 

Shopify do not have a NET price field. It's the final price.

 

If the TAX box is ticked it will show the TAX element in the checkout but not on the product pages. 

 

Many other carts will show the net and gross price which causes confusion.

 

You need to enter the price you want for the item - including the tax.

 

Darren

 

 

Solve My Problem - IT Solutions Made Easy // Website Maintenance // Bespoke Functionality Specialists // E-Commerce Migrations // https://SolveMyProblem.co.uk

View solution in original post

SolveMyProblem
Tourist
7 1 1

If you untick the tax box "All prices include tax"  

 

This will show prices without tax, your theme may have an option to display prices with tax although most don't as it's dependant on location. So a blanket display including doesn't work for a lot of customers.

Solve My Problem - IT Solutions Made Easy // Website Maintenance // Bespoke Functionality Specialists // E-Commerce Migrations // https://SolveMyProblem.co.uk
Charline1
Tourist
8 0 0

Hi @SolveMyProblem 

 

Many thanks for the help, it makes much more sense now why my product prices displayed on storefront are not included VAT.

 

I guess it's because those tax settings gave me some illusions that I only needed to set my products in net prices and the system would do the rest based on the settings and countries, apparently I thought too much, lol!

 

Thanks again  for your help and I better get going to revise my price.

 

Cheers!!

Charline

SolveMyProblem
Tourist
7 1 1

You're welcome

 

Shopify was originally designed for a US market with sales taxes based upon states etc.. very different to the UK market. 

 

If you export your products into a CSV, you can then use excel/google sheets to update the price, round up/down and then re-import. It's not a big job.

 

Just keep the original download separately so you can restore if you make an error.

 

Darren

Solve My Problem - IT Solutions Made Easy // Website Maintenance // Bespoke Functionality Specialists // E-Commerce Migrations // https://SolveMyProblem.co.uk