Why was I charged the full price in my third month of discounted Shopify subscription?

Jayden8
Visitor
1 0 0

So basically I signed up for Shopify with the $1 for 3 months code and on the third month I was charged the total $399 price.  I'm confused why I was charged the total price on my last month of what was supposed to be $1.  It even shows in my billings that the $399 payment was on my 3rd month.  

Reply 1 (1)

Ivy
Shopify Staff
1033 82 132

Hi there, @Jayden8.

This fee could be for an upcoming charge/invoice. Without access to your account it is hard to say for sure, but if you check the invoice for the specific time frame it is charging for this should clarify things for you...

 

If you feel there may be a mistake with this invoice, I would advise reaching out to our live support team with this as they have access to your account and can help you out. Our live support can be reached via our support portal here. Simply select the relevant topics until the live support options appear, you will then be connected to a live support agent. Selecting the topics is essential - not doing this correctly will result in appearing to be"stuck in a loop". Thank you!

Ivy | Social Care @ Shopify


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