Wrong county taxes being charged for my store

Nichole_Green
New Member
1 0 0

My physical location is right on the edge of the county line. When I entered my store location shopify automatically located the county, however I just noticed it is the wrong county. Is there a way to manualy change this? 

Replies 3 (3)
Katy_old
Shopify Staff
Shopify Staff
405 1 49

Hey, Nichole!

Koreen here from Shopify. Thanks for posting. 

Apologies for any confusion with this. While we do aim to keep the system updated regularly here, tax rates can change quite frequently on us.  

In this case, you may like to manually edit and set up your taxes. We have a guide here that can help you out.  This will allow you to ensure you are charging the correct tax, based on your own exact location. 

I've also sent you an email, just to get the details of the inaccurate rates being calculated, so we can look into a fix.


Hope this helps!


Koreen W | Shopify 
support@shopify.com

Katy | Social Care @ Shopify 
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earlys
New Member
1 0 0

I am having this same issue today. How do I manually change my sales tax collected to the correct amount. We are near the county line and your system has selected the incorrect county. 

MarStar99
Shopify Partner
3 1 0

Hey! Did you ever get this figured out? I'm having the same issue and I am trying to figure it out. Thanks!