Code of Conduct

Code of Conduct

Shopify
Community Manager
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The Shopify Community provides a safe space for Shopify merchants, partners, and developers to learn, seek feedback, and obtain peer support. Anyone who uses Shopify or is looking to become an entrepreneur is welcome to this space.

To help you get the most of the Shopify Community please review our Code of Conduct. Adhering to the Code of Conduct in combination with the Community Guidelines can help prevent your posts from being marked as spam or your account being banned.

 

1. Search first

With over 1,000,000 posts, the Shopify Community contains a lot of information. We highly recommend performing a search for your question before posting a new topic as you might find a solution for your question. When searching, look for the green checkmark to see if a solution was provided and remember to like the solution if it helped.

 

 

 

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Stay on topic:

  • Avoid posting in unrelated topics
  • When in doubt, make a new topic

Avoid posting in older topics: 

  • Consider making a new topic and referencing the older topic within. 
  • If you are providing a possible solution, you must tailor your reply to explain why the suggestion is a solution to the question asked.

 

 

2. Be Authentic, and Helpful

Being authentic in the Community means tailoring every reply to be unique. Ensure you add value to each post, and provide information based on the context the poster has provided.


Do not claim that you are a Shopify Partner unless you have been granted the appropriate rank within the Shopify Community. Impersonating Shopify Staff by including Shopify assets in your avatar or implying you work for Shopify is prohibited and will result in an immediate account ban. 

 

Tip: To request the Partner rank, click here to let the community team know!

Be mindful of promoting a service you are offering as it can be seen as spam. If you believe your service is a possible solution to a user’s question, then you will need to tailor your reply to explain why. Be transparent whether or not you charge for those services as well.

Offering a solution that only directs users away from the Community such as an affiliate link, or promoting another blog doesn’t add value to the Community.

 

EXCEPTION: If you are an app developer supporting technical issues with your app that requires further information, you are welcome and encouraged to engage with members via the most suitable medium EX. providing a link to your help center, a support email, etc.

 

Replies that simply state “I can help, contact me here”  will be removed by the Shopify Community team. To prevent this, add value to your reply by explaining how you might be able to help them. After some discussion, and if what the user is asking for is very customized, then you may suggest they contact you by saying something along the lines of:

"If you'd like to discuss this more, don't hesitate to send me a PM."

If you’d like to include your contact information then create a signature. Contact information included in a reply (i.e. Fiverr link, email, whatsapp, skype, phone number) is considered spam and will be removed from the Community.

 

AI-assisted content must be verified for accuracy before being posted in the community. Any posts containing code or tutorials that seem to be AI-generated are subject to removal.

 

3. Spam

Spam doesn’t provide any value to the Community and will not be tolerated. The list below outlines the most common behaviors that are deemed spam. This is not an exhaustive list:

 

 

  • Unsolicited mentions, and mentioning Shopify staff in topics they have not participated in
  • Primarily promoting a third-party website/blog
  • Copy and pasting the same topic, or reply across a number of boards
  • Posting generic promotional spots for products or services
  • Sending private messages without a public mutual agreement
  • Topics not related to ecommerce or Shopify
  • Trying to take a conversation private without offering help

 

 

4. Requesting store access

Do not ask for store admin login details. If you want to assist someone, you must first offer help in a public thread before Requesting access to a client’s store. Replies that ask for collaborator access, without providing sufficient context, such as how you can help are considered spam and removed.

 

It is acceptable to ask for a store's URL when necessary for troubleshooting. Further, a user may request a storefront password if the store has a password enabled. All replies should provide  value or sufficient context explaining why you are requesting access.

 

 

5. Selling a store, and posting a job

Posts that are selling stores and/or looking to hire someone will be removed. Community members who are seeking to hire someone will want to use the Shopify Partner Directory.

 

 

 

6. Report posts containing abuse, harassment, or spam content

Abuse will not be tolerated and will be removed from the Community. Abuse includes, but is not limited to, harassment, hate speech, insults, threats, and violent content.

 

If you spot abuse, harassment, or content that could be considered spam, then please let our Community team know so we can review it. We appreciate your help in keeping our Community a safe space. To report inappropriate content, click on the three dots that appear to the top right of any post followed by Report Inappropriate Content. For further details, see our announcement on reporting posts.

 

 

7. Gaming the system / coordinated posting tactics

Don't abuse likes, solutions, or ranking features found within the Community such as creating multiple accounts and/or colluding with others on likes/solutions. Don't create posts with the intent of having a specific user or one of your other accounts provide a solution.

 

Moderation in the Community

Moderators at Shopify have the responsibility of monitoring the Community and enforcing the Code of Conduct and Community Guidelines. To enforce these policies, some actions that can and will be taken by Moderators include:

  • Editing or removing topics and replies
  • Revoking private messaging abilities
  • Temporarily banning access to your account
  • Permanently banning access to your account
  • Removal of forms, or methods to collect personally identifiable information from members 

In some situations, Moderators will provide warnings via private message before banning a user from their account. However, Moderators have the discretion to ban a user without warning, depending on the violation.

 

If you have questions about the Shopify Community Code of Conduct, submit a detailed email to communitymailer[at]shopify.com so the Community team can provide assistance.

The Code of Conduct may be amended at any time.

 

Legal Disclaimer

The information provided in this forum is for informational purposes only and does not constitute legal, financial or business advice by Shopify. You should consult your own attorney or other experts before relying on any information available in this forum. Some information contained in this forum is provided by third party users. Shopify is not responsible for such content, and does not approve, verify or otherwise endorse such information. All information in this forum is provided only as general information and may not be accurate, up to date, or correctly reflect the current state of the law or the policies of Shopify or any third party providers. Shopify expressly disclaims all liability in respect of any or all content in this forum.

 

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