Shopify Support now offers a new direct message contact option whenever you’re logged into your Shopify account. Notifications about updates to these conversations will continue to be sent by email.
The way you find support won’t change and you’ll be able to contact an advisor on our team the same as you always have.
Once you’re logged in, you will be able to access a message centre that enables you to see all of your direct message conversations across all of your stores in one place! From here, you will also be able to break this down further and filter by shop, status or the topic you are inquiring about.
From there, Shopify will be able to provide up to date information on a per ticket basis which includes ticket status, response time and the agent who you’ve been interacting with.
This new method of interacting with Support will give you more control over your Shopify experience, help clear up any questions on the status of the tickets inevitably saving you time while getting your query resolved.
Jacqui | Community Moderator @ Shopify - Was my reply helpful? Click Like to let me know! - Was your question answered? Mark it as an Accepted Solution - To learn more visit the Shopify Help Center or the Shopify Blog