Introducing return rules for an improved self-serve experience

Introducing return rules for an improved self-serve experience

Community Moderator
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Final Sale Items (2).jpg


We are excited to announce enhancements to the self-serve returns experience to help you manage your returns more efficiently and improve customer satisfaction. You can now set up return rules to determine when customers are able to request a return from your online store.


Return rules allow you to:


- Define a custom return window: Specify a custom return window in addition to selecting from a list of common return windows, giving you greater control over your returns process.

- Set final sale items: Easily mark specific products or collections as final sale, meaning customers cannot request a return with these items.

- Define your return shipping strategy: You have the flexibility to offer free shipping, charge a flat shipping rate, or have the customer pay for shipping.

- Set a restocking fee: Set a restocking fee as a percentage of the item's price. This allows you to recover some of the costs associated with processing returns.


Customers will also be able to see an estimated refund amount for eligible items during the self-serve returns process, promoting transparency and helping you build trust with your customers.


To start using return rules, simply log in to your account and navigate to the return rules section to set them up. 


To learn more about self-serve returns and return rules, check out our Help Center documentation. 


Jacqui | Community Moderator @ Shopify
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