Hello,
J'ai écris en anglais mais vous pouvez répondre en français 🙂
When we chat with our customer, I can recommend some products in the chat, but those recommandation stay in the chat only during the conversation and not easy to access back to them
What I would like is that the chat agent can select the product to recommend, link it to a review the product has (we use Yotpo but we can adapt), and see the recommendation product in a separate page on their account - as they can have access to their "Whishlist".
Ideally I would like the option to select the product & select a review that goes with. If I chat more I can add more recommended product to this page.
I understand that the agent will need to log to a separate page to do it and not inside the chat.
Thanks a lot in advance to let me know if an app exist for that or if you think it is feasible and how much it would cost.
I really appreciate the help of the community.
Henry
