Approved shopify app unable to get order details

WareIQ · ‎07-24-2024

Hi ,

My shopify app got approved and listed.After successful app installation in brand's shopify the app is unable to pull order details via API, on the other side when a custom app with same permission scope (same as the shopify app) is integrated I am able to get orders details via API.

Need assistance why this is happening with Shopify app.Attaching screenshot for the same

Screenshot 1 - Custom app

Screenshot 2 - Shopify app

Regards,

WareIQ Tech

eadmin@WareIQ.com

WareIQ · ‎07-26-2024

Anyone knows what might be the issue in these cases

BSSCommerce-B2B · ‎08-03-2024

Hi @WareIQ,

I hope you are doing well. Did you solve the issue? This might be the reason. "read_orders" scope can only read orders within 60 days. If you want to read all order overtime, you have to request for "read_all_orders". I think so.

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