Can't access Shopify account

[pinkham_ES]

Hi,
I can't access my Shopify account and it's been more than 3 weeks since my ticket was created with Shopify but there has been no movement on that ticket for 3 weeks. I have contacted Shopify team 4 to 5 teams regarding this issue but everytime they say that they will resolve this issue but they never did.

My ticket ID: 49433073

I am having this error while login:

"Your account pin************llc@gmail.com doesn't have permission to view this page. Try using a different account or going back to the Stores List page."

I am also attaching a screenshot below. Please let me know if Shopify can help me in this case or I should just leave this platform.
Thanks

[pinkham_ES]

I have escalated this case already and they say that Business Operations team will respond but there is no response from them in 3 weeks. Can you help me in this case like how can I escalate this to higher department?

[pinkham_ES]

Yes please let me know how can I open a case to higher department. 

[pinkham_ES]

What can be the price?

[pinkham_ES]

Yes please provide me the link.

[pinkham_ES]

+1 (213) 2777-587