Cannot access shopify app from our prod server but working fine elsewhere

AquilaBlack
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We have used the shopify api to integrate to our application to display products details form shopify

our application is hosted in a remote server which is not able to access the shopify app.

 

Can you please advise if our prod server ip is blocked to access this app or something wrong on our end.

 

Please refer to ss below:

 

 

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