Cant access store and admin page

znkoi
Visitor
2 0 0

Cant get access to both admin page and store without any reason.

When I login to the admin dashboard, it said this account doesn't have permission to view the page, and when I want to access the store, it said "something went wrong, this store is unavailable".

Got an email from risk-operation team a few days later requesting my address, social media, inventory etc... but why would it happen? Even the brand itself is still being worked on and no transaction is made. 

Replies 3 (3)

abudasstrading
Visitor
2 0 0

and so do i, i cannot access the shopify admin and already contact the customer support to solve this problem but they always said still working on. how long it takes omg

znkoi
Visitor
2 0 0

Store been unavailable for almost half a month... No reason been told, no solution provided. 

abudasstrading
Visitor
2 0 0

'also same with you? can't access the shopify admin? and i don't know why, why shopify support centre doesn't provide any solution