Re: Domain Fetching Error

Domain Fetching Error

tiaravesselco
Visitor
1 0 5

I am unable to access my domain. I am getting an error that says there are multiple issues with my domain, along with the following: 

 

Resolve these domain issues to ensure your Shopify site works for customers.

  • Error fetching domain A record: Open your domain provider's DNS settings for [BLOCKED FOR PRIVACY] and check that the record is set to the IP address [BLOCKED FOR PRIVACY]. Note that record updates can take up to 48 hours to come into effect.
  • Error fetching domain CAA record: Open your domain provider's DNS settings for[BLOCKED FOR PRIVACY] and check that the record is set correctly. Note that record updates can take up to 48 hours to come into effect.
  • Error fetching domain DNSSEC record: Open your domain provider's DNS settings for[BLOCKED FOR PRIVACY] and check that the record is set correctly. Note that record updates can take up to 48 hours to come into effect.
  • Error fetching domain nameserver record: Open your domain provider's DNS settings for[BLOCKED FOR PRIVACY] and check that the record is set correctly. Note that record updates can take up to 48 hours to come into effect.

 

I have no idea what ANY OF THIS MEANS and I can't get ahold of a live agent via chat or phone because it looks like everything has gone virtual. Very frustrated as this is interrupting business. 

Replies 11 (11)

MemeOverdose
Visitor
2 0 5

Gettin the same thing lol

BegoniaandBench
Visitor
2 0 6

+1 same

leoneloyaga
Visitor
1 0 1

the same for me

 

munasheofficial
Visitor
1 0 1

Where u able to finally resolve it cause I also got the same error, and Shopify doesn’t seem to have any way to contact support.

Anastasiia2
Visitor
1 0 0

Have exactly the same issue. Did anyone resolve it? 

Vladislav171
Visitor
1 0 0

some news about the situation ??

JT124
Visitor
1 0 0

I'm also having some issues, any solutions?

smicepy
Tourist
6 1 2

Did anyone figure this out yet?  I've been trying for days.

MemeOverdose
Visitor
2 0 5

I contacted support and they were able to fix it for me.

KAsra1
Visitor
1 0 0

Hey how did you contact support i have same problem and there is no contact number

 

smicepy
Tourist
6 1 2

Not sure if you got yet but when you log into your account, on the top right next to your domain name it has the help center.  Click on "help center" and log in again.  The chat section is in there.