What's your biggest current challenge? Have your say in Community Polls along the right column.
Our Partner & Developer boards on the community are moving to a brand new home: the .dev community forums! While you can still access past discussions here, for all your future app and storefront building questions, head over to the new forums.

Email forwarding ERROR/FAILED

Email forwarding ERROR/FAILED

MarkJames16
Shopify Partner
7 0 0

Hi, Zendesk failed to authenticate my email forwarding credentials from Shopify. 

Does anyone encounter the same problem as mine? Please help me fix this error.
Screenshot (9).pngScreenshot (8).pngScreenshot (7).pngScreenshot (6).png

Replies 3 (3)

Liam
Community Manager
3108 344 895

Hi Mark,

 

Is there a way to whitelist email addresses on Zendesk's side?

Liam | Developer Advocate @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit Shopify.dev or the Shopify Web Design and Development Blog

MarkJames16
Shopify Partner
7 0 0

@Liam What I only see is allowlist.Screenshot (10).png

Liam
Community Manager
3108 344 895

Can you add Shopify to the allow list?

Liam | Developer Advocate @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit Shopify.dev or the Shopify Web Design and Development Blog