Email forwarding ERROR/FAILED

Email forwarding ERROR/FAILED

MarkJames16
Shopify Partner
7 0 0

Hi, Zendesk failed to authenticate my email forwarding credentials from Shopify. 

Does anyone encounter the same problem as mine? Please help me fix this error.
Screenshot (9).pngScreenshot (8).pngScreenshot (7).pngScreenshot (6).png

Replies 3 (3)

Liam
Shopify Staff
2807 310 805

Hi Mark,

 

Is there a way to whitelist email addresses on Zendesk's side?

Liam | Developer Advocate @ Shopify 
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MarkJames16
Shopify Partner
7 0 0

@Liam What I only see is allowlist.Screenshot (10).png

Liam
Shopify Staff
2807 310 805

Can you add Shopify to the allow list?

Liam | Developer Advocate @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit Shopify.dev or the Shopify Web Design and Development Blog