Locked Out of Account

Not applicable

I had two-step authentication enabled on my account. I got a new phone and the authentication app isn't partnered with shopify. I don't have recovery codes. I even had to create a new account to post on here because I can't even log into my shop admin or account at all. Can someone help me get into my account so I can reset my authentication app? I have pending orders. Thanks in advance!

Reply 1 (1)

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I tried the live chat bot but it just sends me a link to a page where you have to log in to get additional support. However....I can't log in.