No Access to my Account with many Shops (No authentification App and no Recovery Code)

No Access to my Account with many Shops (No authentification App and no Recovery Code)

AliceW1
Visitor
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Dear Shopify Team,

 

I have lost my cell phone with the Google authentication app.
I also have not created a recovery code either.
I also can not remember that I activate the 2FA login.
It is not my Password that the issue no, but the System is asking me to Enter either the 6 Digit of the Google authentication appor the 12 Digit of the Recovery code.

I do nat have both.
I am also not able to create a Support Ticket as I cannot logon to my Account.

AS I said I have many Shops in Total 12 Shops.

My e-mail address is:


Can you help please
Thank you

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