"You need permission to view this page" message appears, but I am the owner

[QOMO]

I am trying to install an app on Shopify, but I get this message:

"You need permission to view this page

Email the account owner to get access to this page."

I am the owner and logged in on the account I "need access from". 

How can I proceed? How do I solve this?

[Liam · Accepted solution]

Hi QOMO,

Is this an app you are building yourself? If not, it's possible that you're logged in as a different account that the account owner and if the issue persists you'll need to contact Shopify support. 

If you're building an app, are you installing onto a development store in our partner account?

[Yashgawand]

Hey there! im facing similar problem it seems shopify has blocked my account and please help me get a way to sort this issue because there are orders pending in that store and id like to fulfill them

[RASROWEN]

Hey! Did this get resolved for you? Can you tell me what’s happened as I’m in the same situation and very stressed