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"You need permission to view this page" message appears, but I am the owner

QOMO
New Member
16 0 0

I am trying to install an app on Shopify, but I get this message:

"You need permission to view this page

Email the account owner to get access to this page."

 

I am the owner and logged in on the account I "need access from". 

 

How can I proceed? How do I solve this?

Accepted Solution (1)

Liam
Shopify Staff
2731 292 743

This is an accepted solution.

Hi QOMO,

 

Is this an app you are building yourself? If not, it's possible that you're logged in as a different account that the account owner and if the issue persists you'll need to contact Shopify support. 

 

If you're building an app, are you installing onto a development store in our partner account?

Liam | Developer Advocate @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit Shopify.dev or the Shopify Web Design and Development Blog

View solution in original post

Reply 1 (1)

Liam
Shopify Staff
2731 292 743

This is an accepted solution.

Hi QOMO,

 

Is this an app you are building yourself? If not, it's possible that you're logged in as a different account that the account owner and if the issue persists you'll need to contact Shopify support. 

 

If you're building an app, are you installing onto a development store in our partner account?

Liam | Developer Advocate @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit Shopify.dev or the Shopify Web Design and Development Blog