Requests to collaborate

[thetrueelysian7]

I am trying to collaborate with a professional and the are not able to send me a request to collaborate . We have tried the code method, anyone can request method, and they are getting an error message stating that I hae pending requests that need to be cleared. And error message that request can not be made because my store is not published ...please help. I also have a question regarding my original information I enter ...Need to verify what information I used business EIN or SS. I am requesting a call .

[Liam]

Hi Thetrueelysian7,

It sounds like you'll need to connect directly with Shopify support to assist you in resetting your pending requests - you can start an interaction here: https://help.shopify.com/en/support/topic-select/login-issue/contact/chat