Join us for an upcoming Shopify Partner webinar on February 27, 2024. Discover the latest Checkout Extensibility features, and deep dive on improvements to Shopify Functions and Web Pixels. Register now for either the 10am EST or 2pm EST sessions.
Solved

Shop owner stole my personal details

Sheahanigans
Tourist
4 0 0

Hi

Who at shopiify do I report a theft of identity to? A shop on shopify is using my personal address and mobile number as a point of contact for returns and refunds and has my info on their webpage and online policies link.

I've reported this to the FTC  and law enforcement, but want my personal information removed from their shopify page as their customers are contacting me and showing up on my doorstep

 

Accepted Solution (1)

Liam
Shopify Staff
2646 285 725

This is an accepted solution.

It sounds like you'll need to connect directly with Shopify support to assist you - you can start an interaction here: https://help.shopify.com/en/support/topic-select/login-issue/contact/chat

Liam | Developer Advocate @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit Shopify.dev or the Shopify Web Design and Development Blog

View solution in original post

Replies 2 (2)

Liam
Shopify Staff
2646 285 725

This is an accepted solution.

It sounds like you'll need to connect directly with Shopify support to assist you - you can start an interaction here: https://help.shopify.com/en/support/topic-select/login-issue/contact/chat

Liam | Developer Advocate @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit Shopify.dev or the Shopify Web Design and Development Blog

Sheahanigans
Tourist
4 0 0

Thank you. This worked and the webpage has been taken offline.

Cheers!