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Ejbelleca
Shopify Partner
7 0 0

Dear Shopify,

 

I am managing the shopify store of my client and it seems that I cant access the Store anymore and the website is inactive. there is no other option that the page can offer. Please help.

Replies 6 (6)

Liam
Shopify Staff
2731 302 783

Hi Ejbelleca,

 

Are you using a collaborator account to access your clients store? You may need to ask your client to send you a new request. 

Liam | Developer Advocate @ Shopify 
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Ejbelleca
Shopify Partner
7 0 0
Dear Shopify, 

I do not have a collaborator account at this time. It would be helpful if you could provide assistance on how to create one. So that I could inform the owner of the website.We need the website to be active as soon as possible.
Thank you.
Ejbelleca
Shopify Partner
7 0 0

I am the one who created the shopify account for the owner the email address being locked out is the actual account that i created.

 

Ejbelleca
Shopify Partner
7 0 0

I was already in contact with a Chat Support personnel and I was given the TICKET NR: 44117361.

Ejbelleca
Shopify Partner
7 0 0

I was already in contact with a Chat Support personnel and I was given the TICKET NR: 44117361.

Liam
Shopify Staff
2731 302 783

Hi Ejbelleca,

 

Shopify support will be the best route for this query as we can't investigate individual tickets here. 

Liam | Developer Advocate @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit Shopify.dev or the Shopify Web Design and Development Blog