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[Ejbelleca]

Dear Shopify,

I am managing the shopify store of my client and it seems that I cant access the Store anymore and the website is inactive. there is no other option that the page can offer. Please help.

[Liam]

Hi Ejbelleca,

Are you using a collaborator account to access your clients store? You may need to ask your client to send you a new request. 

[Ejbelleca]

Dear Shopify, 

I do not have a collaborator account at this time. It would be helpful if you could provide assistance on how to create one. So that I could inform the owner of the website.We need the website to be active as soon as possible.
Thank you.

[Ejbelleca]

I am the one who created the shopify account for the owner the email address being locked out is the actual account that i created.

[Ejbelleca]

I was already in contact with a Chat Support personnel and I was given the TICKET NR: 44117361.

[Ejbelleca]

I was already in contact with a Chat Support personnel and I was given the TICKET NR: 44117361.

[Liam]

Hi Ejbelleca,

Shopify support will be the best route for this query as we can't investigate individual tickets here.