A place to discuss charging merchants for your apps and services using the billing API.
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Hi guys, we are a shopify partner.
Our app recently had serveral refundings were issued automatically without our consent.
Has anyone encoutered this issue before?
Any assistance would be greatly appreciated! Thanks.
Hey @Keira_Won !
Thanks for bringing this up. I would suggest reaching out directly to our Partner support team with the details of the unexpected refunds so they can look in to it for you.
Kind Regards,
- Kyle G.
Developer Support @ Shopify
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