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app refunding automatically

app refunding automatically

Keira_Won
Shopify Partner
4 0 0

Hi guys, we are a shopify partner.

 

Our app recently had serveral refundings were issued automatically without our consent. 

 

Has anyone encoutered this issue before? 

 

Any assistance would be greatly appreciated! Thanks. 

Reply 1 (1)

ShopifyDevSup
Shopify Staff
1453 239 535

Hey @Keira_Won

 

Thanks for bringing this up. I would suggest reaching out directly to our Partner support team with the details of the unexpected refunds so they can look in to it for you. 

 

Kind Regards,

- Kyle G.
 

Developer Support @ Shopify
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