A place to discuss charging merchants for your apps and services using the billing API.
Hi all,
we are in the review process of our app.
One criterion is that, on uninstall, all recurring fees must automatically be terminated.
Since we are a SaaS platform with its own charges, we did not use managed billing, but implemented our own billing via the shopify billing API.
So, we are listening on the uninstall webhook and try to remove the recurring fees.
But here, the app is already uninstalled, thus the request is unauthorized.
Therefore the question:
Using the Billing API, how do we remove recurring fees on app uninstall?
Thanks for your time!
Solved! Go to the solution
This is an accepted solution.
On Shopify's end, any shop that has uninstalled your app will have all active recurring charges cancelled.
If there are any other charges on your own platform instead, you will need to handle them.
https://shopify.dev/docs/apps/launch/billing/subscription-billing#cancelling-subscriptions
Gojiberry - Best post-purchase survey and feedback app for Shopify | Install on App Store for free
Shopify Community is helpful, BUT... why not start asking your customers for feedback instead?
This is an accepted solution.
On Shopify's end, any shop that has uninstalled your app will have all active recurring charges cancelled.
If there are any other charges on your own platform instead, you will need to handle them.
https://shopify.dev/docs/apps/launch/billing/subscription-billing#cancelling-subscriptions
Gojiberry - Best post-purchase survey and feedback app for Shopify | Install on App Store for free
Shopify Community is helpful, BUT... why not start asking your customers for feedback instead?
Argh! Sorry, we didn't think about it the correct way.
Fees are automatically cancelled.
We only have to terminate the license on our side.
Thank you!