Solved

[Free trial] Customers charged after a 37 days

kom28
Shopify Partner
13 2 1

Hello, i have published an app and i want to also add a free trial of 7 days.

 

Screenshot 2024-02-23 at 12.24.33 PM.png

 

Now when i insert to my code trialDays: 7, on remix app template, on admin when they are buying my app it says that they will be charged after 7 days.

 

Screenshot 2024-02-23 at 12.27.43 PM.png

 

Now when i receive the mail that i bought an app (test charged) it displays that charge approval date is today, trial duration 7 days but first charge date after a month (30 march) and at the bottom say: 

Recurring charges will not apply until after the free trial period. Once the trial ends, you will be charged €10.00 EUR every 30 days. If you cancel before March 30, 2024 the recurring charge will not apply.

 

Screenshot 2024-02-23 at 12.23.16 PM.png

Also on admin settings > apps i see the same as the mail.

 

Screenshot 2024-02-23 at 12.28.26 PM.png

if someone can help.

Accepted Solution (1)

kom28
Shopify Partner
13 2 1

This is an accepted solution.

When i put the same code in my published app it worked like it should be. 

On my test app it was the problem.

View solution in original post

Reply 1 (1)

kom28
Shopify Partner
13 2 1

This is an accepted solution.

When i put the same code in my published app it worked like it should be. 

On my test app it was the problem.