Money charged to my account twice

Money charged to my account twice

Dollielol7
Visitor
2 0 0

Hi, I am not sure why but money was charged twice to a PayPal account of mine, which is weird since I only have a credit card set onto my account, I have been charged for 53 dollars which was charged to the credit card and then 42 which was charged to my PayPal? I’m not sure why I was charged twice and it’s very frustrating, and I was wondering if I’d be able to get refunded for both and pause my account, 

acount: dollieshop 

Account link: Dollieshop.myshopify.com

Please let me know what other information you need 

Replies 2 (2)

BBH-Agency
New Member
5 0 0

Hello @Dollielol7 

I understand your frustrations and what you have been going through, but to assist you I will like you to contact the Shopify support about this issue and you contact Paypal support as well. To know exactly where the problems comes from. 

 

If you think this help, kindly do well to give thumbs up 👍

 

Thanks 

Boyoleen
Dollielol7
Visitor
2 0 0

Do you know how I can contact them I tried but I can’t find