Replaced AppSubscription Plan because of cap maxed out

dylanpierce
Shopify Partner
215 3 99

Hi,

My app uses a per-use subscription plan.

I had a situation last night where a customer needed urgent help getting my app to function properly.

The issue was they hit the capped amount limit on their App Subscription and it wasn't able to charge them for more checks.

I had to think quickly so I canceled their original subscription for them and had them update their plan with a higher cap.

I'm a little worried that I've basically lost the money from the merchant. How can I confirm that cancelling the plan didn't result in losing the funds I charged over the month?

Thanks,
Dylan

Founder of Real ID - Verify your customer's real IDs easily & securely with modern A.I.

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Reply 1 (1)

SBD_
Shopify Staff
1829 270 410

Hey @dylanpierce 

All usage charges that were created before the recurring charge was cancelled will still apply as normal.

Scott | Developer Advocate @ Shopify