Shopify payment not working

[Melissasteed]

I have recently changed banks and have updated Shopify for payments and billing but the billing keeps failing..

money in the account and it keeps taking Shopify-charge.com payments of $1.54 but fails the direct debit for fee’s and now my account will be on hold if not sorted by the 5/8. 
Need help. 

[SealSubs-Roan]

Hi @Melissasteed !

Since this is a billing issue, I highly suggest that you reach out to Shopify support team so, they can further check your account and resolve the issue for you. You can reach out to them by going through their Shopify Help Center and enter your concern on AI chat box, respond to it until the "I still need help" or "chat with a support advisor" option appear.