When "appSubscriptionCancel" is used to cancel a subscription, are credits automatically issued?

When "appSubscriptionCancel" is used to cancel a subscription, are credits automatically issued?

PTP
Shopify Partner
14 0 2

We're handling a case where we need to manually use Graphql, appSubscriptionCancel, to cancel a merchants subscription plan. My question is, when this request is called, will Shopify automatically issue merchants app credits like they do when a merchant downgrades to a cheaper paid tier? 

 

Or, do we have to call `appCreditCreate` and issue credits directly after the subscription is canceled? Just looking to avoid double issuing credits. 

Replies 2 (2)

csam
Shopify Staff (Retired)
267 40 51

Hi @PTP 

 

When you can cancel the subscription the credit for the unused portion of the billing cycle will be applied to any new subscriptions, however if you would like you issue a refund, you would need to make an additional request. 

 

Regards,

To learn more visit the Shopify Help Center or the Community Blog.

mjmiranda
Visitor
1 0 0

Hello! Is it possible to change that behavior? We would like to cancel a merchant's subscription plan and not provide an app credit.