Canadian merchants: Update account details by March 24, 2025 to continue using Shopify Payments

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Shopify and our financial partners regularly review and update verification requirements to stay current with financial regulations and ensure businesses that use Shopify Payments are compliant. The Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) released a new set of regulations that requires Stripe - our partner for Shopify Payments in Canada - to register as a money services business in Canada. This introduces additional Know Your Customer and Know Your Business requirements that impact merchants in Canada using Shopify Payments.

For Canadian businesses accepting card payments, and for any individuals who ultimately own, control, or direct the business, we’re updating how we collect, validate, and verify business information. As a result, you may need to provide information and/or supporting documentation that verifies your identity, address, business details, or the names of your beneficial owners or board of directors, depending on the nature of your business. Our goal is to help ensure safe and uninterrupted access to Shopify Payments for you.

Immediate action required

If you have an outstanding information request related to your Shopify Payments Canada account, your ability to accept payments could be disrupted as soon as March 24, 2025. Affected stores have a notification banner in Shopify admin home, Payouts, and Payment Settings pages prompting you to provide the required information for your business. To avoid interruptions, log in to your Shopify admin and provide the necessary information and documents. 

Store owners and staff accounts with the View Shopify Payments payouts permission will see the banners in the Shopify admin. Because of security considerations, only store owners can action the request. 

The banners look like this:

To resolve your request as soon as possible, make sure that the information you enter in the form is an exact match to the information shown on your supporting documentation. Your documentation should be of an acceptable type and contain the requirements listed in the request. 

For example, if you are asked to verify your Directors, then make sure that the document you upload is government issued and contains your business name as well as the list of your Directors. The names of the Directors you enter in the form should exactly match the names of the Directors on your document. 

Consequences of inaction

Failure to submit your details for verification will mean that you won’t receive payouts in your account until your details have been successfully updated.

If you do not act on these notifications, then your customers will no longer be able to pay with cards, Shop Pay, Apple Pay or other payment methods supported by Shopify Payments as soon as March 24, 2025. Paypal or other third-party payment providers will not be impacted Addressing the request for further information as soon as possible will ensure that your store is not disrupted.

Frequently asked questions

How do I know if there is an outstanding information request?

Store owners and staff accounts with the View Shopify Payments payouts permission will see notifications in the Shopify admin prompting you to provide the required information for your business. Most stores have already provided the updated information and will not see this notification.

What type of information is required?
Click the Update details link in the notifications displayed in your Shopify admin to be guided through submitting the required information. Learn more about verifying your information for your specific type of business from the Shopify Help Center.

Where can I get help?
Contact Shopify Support through the Shopify Help Center to get help with the verification process.