Community Update! Threading Improvements

Community Manager

We're excited to announce improvements to the threaded messaging experience in our community, which is now the default experience for new members and all anonymous viewers. Previously, the default experience was the linear display, which will remain an option. However, going forward, the threaded layout will be the default.


Replies now indicate which post they are responding to and are indented, making it much easier to follow conversations in lengthy topics. 


Check out this screenshot for a visual example: 





Existing members can switch over to the new experience using the steps below.


  1. Sign in to the Shopify Community if you haven't already. 
  2. Click on your avatar followed by My Settings
  3. Click Preferences followed by Display
  4. Set Format for displaying posts to Threaded format 
  5. Click Save 


We’d love to get your feedback on this new feature so please let us know what you think in the comments below.

Promotion image (Anonymous)