Facebook Channel Troubleshooting - Table of Contents

Trevor
Community Moderator

A Facebook icon glowing in that iconic blue on a cell phone in hand. Social media ready at your fingertips.A Facebook icon glowing in that iconic blue on a cell phone in hand. Social media ready at your fingertips.

 

 

Welcome to the Table of Contents for the Facebook Channel. Here you'll find the settings for all permission related errors, along with steps on how to fix any current known issues for the Facebook channel. 

 

Permission Related Threads:

Please review each thread to ensure you have the required permissions setup in your Business Manager before reaching out to our Support teams as incorrect permissions are the most common reason for not being able to connect the Facebook Channel successfully. 

Known Issues: 

If you’re experiencing any of the known issues, then please review the corresponding thread to process the steps that can help resolve the issue. 

If you’re still experiencing issues with connecting the Facebook Channel after reviewing all permission related threads, and known issues, then please reach out to Shopify Support for further assistance. 

You can do this by scheduling a callback, or starting a chat through our help centre here

 

Happy selling!