Due to security reasons, Shopify staff supporting the Shopify Community are unable to access your store as they are unable to verify your information. Contacting Shopify Support is the only way to resolve this issue.
If you have a ticket created with Shopify Support
A ticket is when contact has been made between you and our support team. In some cases, our support team will have reached out to offer support or request information from you. Please check your inbox, spam folders and email filters, to see if a member of our team has reached out. Each ticket has a ticket number (#) which you can reference it with, for example, #12345678
If yes, continue discussing this with the support agent on this ticket.
If no, please follow the steps in the section below.
Note: The wording in the provided screenshots may not match with what you see due to improvements made in this process. If you believe the content is outdated, then please report this post so we can make the necessary changes.