FROM CACHE - fr_header

closer account

Rikssta
Visiteur
2 0 0

I received a message that my account was closed, what is the reason for this? And How can you help me get my account back?

1 RÉPONSE 1

Ethan
Shopify Staff (Retired)
1254 298 171

Hi @Rikssta ,

 

Welcome to the community forum ! 

 

First, I noticed you posted your message in English on the French community forum. I'll answer you in English but if you want me to switch to French, I wanted to let you know that's possible. 

 

There are a lot of possible reasons why your account was closed, did you get any email from us indicating anything (check spam folder) ? 

 

If not, then I invite you to contact our support over email following this link and login into your account (if you can, if not then continue without logging in) in order to create the support request. Our support will come back to you as fast as possible.

 

I'm still available for any questions you may have. 

Ethan | Social Care @ Shopify 
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