18 days pending payment

Shay2024
Visitor
1 0 0

It's been 18 days since my first order and I haven't recieved payment to my account yet. When I look at payouts it says pending. I have set up payout account but still nothing. I need help

Reply 1 (1)

StephensWorld
Shopify Expert
1385 169 348

"In countries other than Australia, Canada, New Zealand, and the United States, there's a minimum payout amount for Shopify Payments"

 

https://help.shopify.com/en/manual/payments/shopify-payments/getting-paid-with-shopify-payments 

 

So if you're in a country other than the 4 listed above, you probably haven't met your minimum payout amount yet (if you've only had 1 order). 

 

If the order was for a large amount, or if you're from one of the above 4 countries, then you'd want to reach out to Shopify's support team for further help troubleshooting. 

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https://stephens.world
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