Using South Africa as an example, we have a set 'Standard Rate' of R114 (South African Rand). This converts to approximately $9.27 Australian dollars.
Instead of presenting the rate as R114, Shopify API is presenting it as $9.27 and then the cart displays it in South African Rand so the rate ends up displaying as R9.27
The app developer took the attached screen shots to show that they are using the correct API request for the shipping rate but Shopify is displaying the wrong rate.
How can this be fixed? We are paying $399 a month for our Shopify subscription and are disappointed that it is malfunctioning like this but hope Shopify can treat this fault seriously and address it quickly.
Thanks for the detailed info. Please have the app developer reach out via their Partner Dashboard > Support and include this information. This will connect them with an API support specialist who can investigate further.