customerPaymentMethodCreditCardCreate: Internal Server Error

customerPaymentMethodCreditCardCreate: Internal Server Error

3 0 0


I am trying to create a customerPaymentMethod, however after successfully retrieving the session ID from the card vault, I pass the session ID, billing address and customer ID into the mutation but receive the following error:

"extensions": Object {
"requestId": "6af6cc70-412d-43ac-ae94-51523ee85184",
"message": "Internal error. Looks like something went wrong on our end.
Request ID: 6af6cc70-412d-43ac-ae94-51523ee85184 (include this in support requests).",

Could I get some help with what could be causing this?

Replies 2 (2)

Shopify Staff
249 42 36

Hey @toaitrinh,

Just wanted to check if this internal error is still returning when you app processes this mutation? If so, the best next steps would be contacting Shopify Support so someone can take a closer look, and connect you with the right team - Cheers!

awwdam | API Support @ Shopify
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Shopify Partner
9 1 3

Having the same error using customerPaymentMethodCreditCardCreate mutation.


message [
message: 'Internal error. Looks like something went wrong on our end.\n' +
'Request ID: 214db4e5-c5c7-4d9d-b6f5-df1a33a940f6 (include this in support requests).',
extensions: {
requestId: '214db4e5-c5c7-4d9d-b6f5-df1a33a940f6'

How to contact Shopify customer support? I was sent into this forum when I wrote about my api related issue to customer support.