Error Message Trying to Sent a Draft Order

AnnemarieATSI
Tourist
4 0 3

I have created and sent out many draft orders and had customers pay without issue. I sent out a draft order beginning of September, but the customer hasn’t paid yet.

I attempted to resend the draft order again to prompt the customer to pay their invoice again. However, when I try to send, I get the error “There is 1 error with this invoice. Invoice can’t be sent from <my email address>. Verify this email address and try again.”

I have tried to do this from multiple devices, some I’ve never done Shopify from, yet I still get the same message.

I did not changed my email address prior to this and as mentioned above have previously had no issue.

Thoughts?

Replies 8 (8)

samueltoys
Tourist
3 0 3

It seems like an issue with your draft order. First, check if your email address in Shopify is correct. If it's fine, try deleting the draft order and creating a new one. Sometimes glitches happen. If the problem persists, contact Shopify's support team for technical assistance. They can help you resolve this issue. 😊🛒📧

AnnemarieATSI
Tourist
4 0 3

Just got off with support! Under your shopify home page, go down to Settings (bottom left) and then select Notifications. There is a box for Sender Email that likely shows that your email needs to be reverified. Per support they do this every so often to make sure that email is still good. It works now 🙂

staind35251
Visitor
1 0 0

Thank you so much for posting the fix to this!!! Worked perfectly.

sstevens4
Visitor
1 0 0

I had this issue happen to me last night and although I’ve never done a draft order like this, my account says the email address is verified. I didn’t try to delete and re-create the draft order yet but just wanted to see if there was a resolution for you if you tried that! 🙂 

AnnemarieATSI
Tourist
4 0 3

Just got off with support! Under your shopify home page, go down to Settings (bottom left) and then select Notifications. There is a box for Sender Email that likely shows that your email needs to be reverified. Per support they do this every so often to make sure that email is still good. It works now 🙂

Rebecca90
Visitor
1 0 0

This worked thank you so much!

Croppers2
Visitor
1 0 0

Any resolution?

AnnemarieATSI
Tourist
4 0 3

Just got off with support! Under your shopify home page, go down to Settings (bottom left) and then select Notifications. There is a box for Sender Email that likely shows that your email needs to be reverified. Per support they do this every so often to make sure that email is still good. It works now 🙂