New Shopify Certification now available: Liquid Storefronts for Theme Developers

GraphQL get an order by its ID randomly not return results

Shopify Partner
3 0 0



Did you ever encounter a GraphQL issue where you queried an order by its ID, but Shopify returned an empty node? Even though the order was created over 10 minutes ago, attempting to retrieve it returned nothing.

This issue occurs only with some orders, as most return a successful response.


Here is an example of a query that works randomly.


  query {
    order(id: "gid://shopify/Order/{ID}") {



Replies 2 (2)
Shopify Staff
Shopify Staff
1917 204 580

Hi Neemias,


When you query using a specific order ID, and the query returns empty, is it always returning empty or it is delayed in returning the expected order details? Are you also processing a high number of orders?

Liam | Developer Advocate @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit or the Shopify Web Design and Development Blog

Shopify Partner
3 0 0

Hi Lian
Thanks for your replying 


Yes, it always returns empty.
No, I'm not processing a high number of orders.