How to resolve apps need to go through a review process to access customer protected data Error.

How to resolve apps need to go through a review process to access customer protected data Error.

onlyoneaman
Shopify Partner
1 0 0

I currently have an app that's live on the app store. 

We applied and have access to customer protected data on shopify.
But I am regularly getting below error, Starting with API version 2022-10, apps need to go through a review process to access customer protected data
We have refactored the app to make sure we dont try to access anything we don't have access to. But still getting this error. How do we make sure this doesn't happens

Shopify Admin API Health .png

 

Reply 1 (1)

Liam
Shopify Staff
2846 311 811

Hi Onlyoneaman,

 

If you're certain that your not making any calls to endpoints that you don't have access to, and you have access to customer protected data, but are still seeing this issue you'll need to contact Shopify support directly from your partner dashboard so they can look into this app in greater detail. 

 

Hope this helps!

Liam | Developer Advocate @ Shopify 
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