I am a consumer. Where's my help!

Runningfool
Visitor
2 0 0

Can someone please tell me how, as a consumer, I can see what I have paid via Shopify. I cannot find it on any of my bank/card accounts. I also cannot find any support anywhere, having searched extensively. Hence posting on here.

 

This is extremely frustrating and I have to say it puts me off using any store that uses it.

 

Many thanks

Reply 1 (1)

SealSubs-Roan
Explorer
359 19 25

Hi @Runningfool !

 

So just to make sure, you are a consumer, buying products from Shopify stores, correct? If yes, in order to see your Shopify billing history, you will need to directly reach out to your bank provider and request for a bank statement. Once done, any invoice that has "Shopify" name on it are the transactions you made via Shopify.

Roan
Please let me know if it works by marking it as a solution!
Seal Subscriptions App, a subscription app for Shopify, with glowing user testimonials and a free plan.