Re: Impossible to retrieve orders more than 2 months old

Impossible to retrieve orders more than 2 months old

wing-team
Shopify Partner
4 0 2

It seems Shopify recently changed some rules regarding retrieving old Orders.

Despite our app has the right to access all orders history (cf screenshot in french), we receive an "Error not found" when we try to retrieve an order more than 2 months old.

It works fine with orders less than 2 months old.


Anyone knows what is going on?

 

Thanks,


Wing IT Team

Replies 4 (4)

Liam
Community Manager
3108 341 878

Hi Wing IT Team,

 

Are you seeing this behaviour on multiple store or just one? 

Liam | Developer Advocate @ Shopify 
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wing-team
Shopify Partner
4 0 2

Hello Liam,

We see that on all stores where our app is installed

Liam
Community Manager
3108 341 878

Hi again Wing-team - are you requesting the `read_all_orders` access scope

Liam | Developer Advocate @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit Shopify.dev or the Shopify Web Design and Development Blog

wing-team
Shopify Partner
4 0 2

Hello Liam, yes we have. We have read_orders and read_all_orders.