No more Customer PII in Custom App integrations for Shopify Basic users.

dlacom
Shopify Partner
6 0 3

Custom Apps no longer have access to Customer PII in the orders API etc for users on the Basic Plan. It looks like the merchant needs to first upgrade to the Advanced Plan, and then pay an additional fee for the Customer PII add-on. This change seemed to come out of nowhere and left us scrambling to plug holes.

 

Why was this change made? Why aren't Basic plan users allowed access to their Customer PII through the API? It doesn't make sense and certainly isn't a change for the better for merchants or partners. SMH.

Tech lead
Material Retail
Replies 2 (2)

AlexandreG
Shopify Partner
4 0 1

They don't realize the chaos it's causing for us and our clients. We manage about twenty stores, and we haven't received ANY email notifications regarding this change.

This is serious and unacceptable 😡😡

dlacom
Shopify Partner
6 0 3

Sorry to hear that, we're in a similar boat. I don't recall receiving any warning about this change either. It's out of character for Shopify. I know they can do better.

Tech lead
Material Retail