Order Channel Field is incorrect

[sengming]

I've been using these 2 APIs to create draft orders and to complete the draft order

- https://shopify.dev/docs/api/admin-rest/2022-07/resources/draftorder#post-draft-orders

- https://shopify.dev/docs/api/admin-rest/2022-07/resources/draftorder#put-draft-orders-draft-order-id...

but I can't figure out how the Channel field is set to "Shopee" (see screenshot)

is it possible to change the channel to something else? My app imports orders from 2 platforms, Shopee and Lazada.

And my customers are getting confused because all their orders are marked as Channel: Shopee, while some orders should be marked Channel: Lazada

Note that

• my app is NOT a channel app
• The orders are created by my app https://apps.shopify.com/shopee-channel
• I have filled up the Google form mentioned on https://shopify.dev/docs/api/admin-rest/2023-07/resources/order . The form was filled on May 16 2023 (4 months ago)
• I do not use the `source_name` field on the order
• this is what the marketplaces extension looks like

Thanks!

[SBD_]

Hey @sengming 

The field is automatically set by Shopify based on the source of the order and can't be changed via the API.

As a workaround, could you include the information as a cart attribute or note?

[sengming]

Thanks @SBD_ ! I've added notes and also tagged the orders correctly but I am still getting very confused customers.

It sounds like this can only be fixed by Shopify. Is it possible to prod the team to fix this? (It's been 4 months). I am happy to send bottles of whiskey or boxes chocolates if that is what it takes 😁

also, is it possible to stop Shopify from filling the field? Having this field empty is better than having it be the incorrect value.

[SBD_]

Thanks @sengming - passing along the feedback.

I'm new to Marketplaces myself, but wouldn't multiple apps make sense here (one for Shopee and one for Lazada?)

[sengming]

haha yes that is a good point! I just do what my customers ask me to do and apparently they prefer to handle everything from one app.

[sengming]

Hi @SBD_ I just noticed that the marketplace extension has a new "delete" button (see screenshot). Will clicking "delete" stop Shopify from adding the field to orders? Thanks!