Order Channel Field is incorrect

sengming
Shopify Partner
50 1 9
I've been using these 2 APIs to create draft orders and to complete the draft order
 
 
but I can't figure out how the Channel field is set to "Shopee" (see screenshot)
 
Screenshot 2023-08-24 at 4.18.33 PM.png
 
is it possible to change the channel to something else? My app imports orders from 2 platforms, Shopee and Lazada.
 
And my customers are getting confused because all their orders are marked as Channel: Shopee, while some orders should be marked Channel: Lazada
 
Note that

Screenshot 2023-09-06 at 3.09.51 PM.png

Thanks!
Replies 5 (5)

SBD_
Shopify Staff
1829 270 412

Hey @sengming 

 

The field is automatically set by Shopify based on the source of the order and can't be changed via the API.

 

As a workaround, could you include the information as a cart attribute or note?

Scott | Developer Advocate @ Shopify 

sengming
Shopify Partner
50 1 9

Thanks @SBD_ ! I've added notes and also tagged the orders correctly but I am still getting very confused customers.

 

It sounds like this can only be fixed by Shopify. Is it possible to prod the team to fix this? (It's been 4 months). I am happy to send bottles of whiskey or boxes chocolates if that is what it takes 😁

 

also, is it possible to stop Shopify from filling the field? Having this field empty is better than having it be the incorrect value.

SBD_
Shopify Staff
1829 270 412

Thanks @sengming - passing along the feedback.

 

I'm new to Marketplaces myself, but wouldn't multiple apps make sense here (one for Shopee and one for Lazada?)

Scott | Developer Advocate @ Shopify 

sengming
Shopify Partner
50 1 9

haha yes that is a good point! I just do what my customers ask me to do and apparently they prefer to handle everything from one app.

sengming
Shopify Partner
50 1 9

Hi @SBD_ I just noticed that the marketplace extension has a new "delete" button (see screenshot). Will clicking "delete" stop Shopify from adding the field to orders? Thanks!

 

Screenshot 2023-11-06 at 1.37.31 PM.png