order_status_url is not returned in the Admin REST API Orders

[soulchild37]

Seems like starting 12 February 2024, Shopify has stopped returning the "order_status_url" field for GET /admin/api/<version>/orders/<id>.json , with no announcement.

This applies to all production version (from 2024-04 to 2023-04), which broke my apps (and I believe many other partners' apps too)

This is a breaking change to production API without any notice or workaround. There is no way to retrieve order status URL using API now.

[Liam · Accepted solution]

Hi,

We have a changelog update on this API change, which was necessary for protecting customer data that you can read for more information. Your app will need Level 2 Protected Customer Data Requirements in order to access the `order_status_url` field, more information on how to request this via your partner dashboard in our developer docs. 

[pratikvii]

Hey @Liam !

What actions are required for the custom Apps.

Thanks!
Pratik

[ReturnHelper]

The first URL "a changelog update on this API change"  does not exist. Has the change been canceled?

[Csaba_R]

Hello,

I've had no issues with receiving the "order_status_url" from the REST API until last week. I'm guessing removing it was reverted from February but got reintroduced last week somehow? Now I also have the issue of missing the "order_status_url" entirely from the Order resource when I query for it from a custom app.

Could we please get some assistance on what to expect? The changelog url is still a 404 page.

Thanks!

Csaba

[yukiteststore_A]

I have Level 2 approval of Customer data access, but I still do not see order_status_url when requesting an order with `GET /admin/api/2024-04/orders.json?status=any`

I think the changelog is the following.  
https://shopify.dev/changelog/level-2-protected-customer-data-requirements-are-now-needed-to-access-...
I do not see statusPageUrl either.  I'm using the REST endpoint.

[yukiteststore_A]

Ok I figured it out.  It's really awful and written nowhere in the documentation, but you must request for customer Name in order to get the order_status_url in the retrieved orders response.   I was requesting only Email and it was not enough to get order_status_url.