Payment gateway app error message

Payment gateway app error message

sanjay7
Shopify Partner
2 0 2

We have a live payment app with shopify. Shopify is sending a payment request to app provider server and on it, there is cancel_url like this: "https://my-test-shop.com/1/checkouts/4c94d6f5b93f726a82dadfe45cdde432" but here, we are not abel to send a error message along with the cancel_url

can you please guide us, how can we add a error message to cancel url or how can we send a error message to customer where there is any error happened on payment app or transaction.

 

 

Replies 3 (3)

Mohanz_08
Shopify Partner
2 0 1

Yes, we are also facing this same problem with new payment app upgrade. Can anyone help us to understand how we can inform or send back the error message to customer/end user via the cancel url redirect instead of calling the reject mutation if something went wrong in the payment transactions.

bmark94
Shopify Partner
4 0 0

Did you ever manage to solve this?

sanjay7
Shopify Partner
2 0 2

No, we have not got any solution, we are not able to send a error message with failure.