I have commented on this thread: https://community.shopify.com/c/international-commerce/draft-orders-tax-exempt-tax-not-being-deducte... and Elias told me to create a topic here.
Problem: Can't create a draft order and add a Customer with VAT exemption. The total price always show wrong
I think this is a core bug of Shopify Platform
Steps:
1. Customers login (this customer is tax-exempt)
2. Add to cart
3. Checkout with Draft Order. Tax is not exempt (although we checked the return API, Shopify set True on Tax Exempt)
Configs:
- Product is set "charge tax"
- Customer is tax-exempt
- Tax country rate is set
- Tax config: All products include tax
This case is very important to B2B Customers. We use this solution to create custom prices for specific customers and make tax-exempt for them
Shopify checkout default order works well, the problem happens with Draft Order
See my video attachment for more information
