Have your say in Community Polls: What was/is your greatest motivation to start your own business?
Our Partner & Developer boards on the community are moving to a brand new home: the .dev community forums! While you can still access past discussions here, for all your future app and storefront building questions, head over to the new forums.

Problem with Draft Order API adding VAT Exempt

Problem with Draft Order API adding VAT Exempt

BSSCommerce2
Shopify Partner
16 0 0

I have commented on this thread: https://community.shopify.com/c/international-commerce/draft-orders-tax-exempt-tax-not-being-deducte... and Elias told me to create a topic here.

Problem: Can't create a draft order and add a Customer with VAT exemption. The total price always show wrong

I think this is a core bug of Shopify Platform

Steps:

1. Customers login (this customer is tax-exempt)
2. Add to cart
3. Checkout with Draft Order. Tax is not exempt (although we checked the return API, Shopify set True on Tax Exempt)

 

Configs:

- Product is set "charge tax"

- Customer is tax-exempt

- Tax country rate is set

- Tax config: All products include tax

This case is very important to B2B Customers. We use this solution to create custom prices for specific customers and make tax-exempt for them
Shopify checkout default order works well, the problem happens with Draft Order

 

See my video attachment for more information

A full-service agency that companions with B2B and B2C ecommerce brands to accelerate their growth. With experience and expertise in multiple platforms


Check our B2B Apps on Shopify

Replies 0 (0)