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refund_discrepancy kind of order_adjustment is getting created with same refund amount

refund_discrepancy kind of order_adjustment is getting created with same refund amount

Vijayasagarm
Shopify Partner
2 0 1

A refund is created with $29.55, which is a refund against the line item in the order.
But we see an Order_adjustment with the same amount is getting created of kind refund_discrepancy.
The "AfterPay" gateway is used.

Because we are refunding the full line_item amount we should be seeing any refund order_adjustment, I am not sure how this refund_discrepancy is showing up in refund JSON.

I have attached the complete order JSON for reference.
Please help me understand how this order_ajustment of kind refund_discrepancy in the refund got created.

Replies 4 (4)

fcommisso
Shopify Partner
8 0 3

any update on this issue? We are experiencing the same issue 

Vijayasagarm
Shopify Partner
2 0 1
no. Are you using any third party refund integrations such as Loop or
returnly?
fcommisso
Shopify Partner
8 0 3

no just vanilla shopify

 

morhook
Shopify Partner
2 0 0

Your json has this inside of it:

GHK-0100 : Not loving the fragrance -- processed by Returnly for RMA #34183527 -- refund value applied to original payment method

 I kind of suspect your shop is connected to Returnly