Trying to Report URL not in service

Marsal
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I ordered via a website in which uses Shop. I’m trying to report the store as it seems it is a scam. I did not receive any update email, nor tracking number. I want to discuss this and see if I can get a refund? Or what can I do? 

Online on the form, I am not able to put the URL as it comes out incorrect. 

website is : jirushu.com

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