Correo fraude

[lolitapasion]

Hoy nos ha llegado un correo de Shopify Compliance Team amenazándonos con cerrar la web, que estamos casi seguros que es un fraude:

Dear Valued Merchant,

We have identified some configuration issues in your Shopify store that could potentially affect its performance, visibility, and sales. These issues may include an outdated or misconfigured robots.txt file, the use of unlicensed themes, suboptimal sales settings, or a disorganized store structure.

To ensure your store operates smoothly and maximizes its potential, we recommend addressing these matters promptly. Failure to rectify these issues promptly and perfectly before the deadline date given might lead to store suspension, reduced visibility on search engines, penalties, revenue loss or impact on your overall sales.

Our experienced team of experts is available to assist you with these improvements and fixing. Please feel free to reach out to our recommended senior experts HERE before August 24th to schedule a consultation.

Thanks, for your prompt attention to this matter.

Best regards,

Shopify Support Team

El remitente es: shopifycomplianceteam10@gmail.com

[UrbanGoods]

Hola! 

Me pasa lo mismo, he recibido tres correos indicando que van a cerrar nuestra cuenta por Unlicensed Theme, no tiene sentido si nuestra web fue construida en el paso a paso de Shopify. 

El remitente es: robertshopifypartner@gmail.com 

Dear Store Owner,

This is a final notice regarding the unlicensed usage of your store's theme, which remains in violation of Shopify's terms and conditions. Despite previous warnings and recommendations, the issue persists and poses a significant risk to your store’s functionality and compliance.

Your store is now under final review. Immediate action is required to prevent irreversible consequences, including permanent disablement and data loss. No appeals will be considered once enforcement begins.

Please respond to this email promptly to resolve this matter. Time is of the essence.

Thank you for your cooperation.

Sincerely, 
The Shopify Team

[Javier · Accepted solution]

Hola @lolitapasion y @UrbanGoods,

Gracias por ponerse en contacto. 

Si el remitente no es @Shopify.com, no es un correo que vino de nosotros. 

Otra cosa, no se olviden de enviar ese mensaje a la dirección de correo del departamento de seguridad de Shopify safety@shopify.com para que Shopify pueda tomar medidas para protegerse y salvaguardar sus informaciones mejor.  

Saludos, 

[Jorge21]

Hola, a nosotros nos ha pasado lo mismo. Nos han llegado dos correos de dos cuentas diferentes.

Los remitentes son: 

compliance@shopifypartnersteam.com

shopifypartnership120@gmail.com