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Esta comunidad ahora recibe asistencia de una red de pares. El equipo de atención al cliente de Shopify ya no ofrece servicio a esta comunidad. Te animamos a conectar con otros emprendedores y partners para pedir ayuda y compartir tus experiencias. Sigue avisando de asuntos que incumplan nuestro Código de Conducta o contenidos que se deberían eliminar.

Mails sospechosos

Mails sospechosos

Mikabymonica
Visitante
1 0 0

Buenas tardes, 

mi consulta es que hace dos días que estoy recibiendo varios mails como si fueran del equipo de Shopify pero no estoy segura que esto sea cierto. 

Alguien lo ha recibido y sabe si esto es cierto o no?

Adjunto el escrito que hay en los correos.

Gracias.

 

Hello Merchant,

 

We are reaching out to provide an important update concerning your Shopify store's theme license. Our records indicate that certain stores may be operating without a valid theme license, which is a violation of Shopify's Terms of Service (TOS).

 

Action Required:

 

To maintain compliance with our guidelines and avoid any disruptions, we will be conducting a thorough review of stores using Shopify themes. Please be advised that:

 

Stores without a valid theme license may face deactivation and removal from the marketplace.

Stores with a valid theme license will remain active and may benefit from increased visibility in search engines such as Google, potentially driving more traffic and boosting sales.

 

Next Steps:

 

For Free Themes: Please confirm your theme status and register your license at no cost by replying with the following details:

Business Full Name

Theme Name and Version

Store URL

Country of operation

 

For Premium Themes: Kindly submit the license provided at the time of purchase for verification.

 

If your store does not have a valid license, please contact us immediately for assistance. The license registration and verification process is free of charge, but timely action is necessary to prevent any service disruption.

 

Thank you for your prompt attention. We look forward to your cooperation to ensure your store continues to thrive on Shopify.

 

Best regards,

The Shopify Team

 

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